Return / Refund Policy

Jobair Technologies operates Cartiva Business OS at https://cartivaos.com. This policy applies to fees merchants pay Cartiva for Cartiva Business OS plans and subscriptions through online payment gateways.

What this policy covers

This policy covers Cartiva SaaS subscription payments only. It does not cover goods sold by merchants through Cartiva POS or Online Store. Returns and refunds for those goods follow each merchant's own receipt and return policy.

Billing

We charge for the plan you select at the price and billing interval shown at checkout. Applicable taxes and payment gateway fees are shown at checkout when they apply.

Cancellation

You may cancel future renewals from your account or billing settings, where available, or by emailing [email protected]. After cancellation, access continues through the paid period already charged unless the product states otherwise.

Refunds

• If you request a refund within 7 days of the first paid subscription charge for a brand-new paid plan, you are eligible for a full refund of that charge, subject to review for abuse or fraud. Send the request to [email protected].
• After 7 days, and for renewal charges, payments are generally non-refundable except where required by law or when Cartiva makes a billing error or duplicate charge. For a billing error or duplicate charge, we will issue a refund or credit.
• After the 7-day window, partial-period or unused-days refunds are not owed.

How to request a refund

Email [email protected] with your workspace name, invoice or payment reference, and reason for the request. We aim to respond within 5 business days. Approved refunds are sent through the original payment method, subject to the payment gateway's processing timelines.

Chargebacks

Please contact support before filing a chargeback so we can review the charge. Unjustified chargebacks may result in suspension of the workspace.

Policy changes

We will post updates to this policy on this page with a new effective date.