Cartiva Business OS

Help & Support

Effective date: August 26, 2026

Jobair Technologies provides hosted support for Cartiva Business OS at https://cartivaos.com. This page is publicly available for merchants, Shopify app reviewers, and authorized workspace users.

Contact

Email [email protected] for account access, integration, or security questions. Include your Cartiva workspace hostname (if available), Shopify store domain, and a short description of the issue.

Signed-in workspace owners and admins can also open in-app support cases at /support/cases after signing in.

Shopify integration — getting started

  1. Sign in to your Cartiva workspace and open Settings → Integrations → Shopify.
  2. Install or open the Cartiva Business OS app from Shopify Admin and approve OAuth access.
  3. Complete store linking inside Cartiva when prompted.
  4. Map each Cartiva location to a Shopify location before inventory sync.
  5. Run manual catalog sync, then manual inventory sync from the Shopify settings page.

Syncs are manual only. Cartiva pushes active products, variants, and sellable inventory from Cartiva to Shopify. This release does not import Shopify orders, customers, or product images, and does not provide automatic or real-time sync.

Shopify troubleshooting

  • Connection needs re-authorization — Open Shopify settings in Cartiva and reconnect the store if the status shows needs reauth or missing scopes.
  • Catalog sync errors — Review the latest run counters and per-SKU error summary on the Shopify settings page. Confirm products are active in Cartiva and variant option values (for example size and color) are complete.
  • Inventory sync errors — Confirm location mappings are saved, sellable stock exists in Cartiva for mapped locations, and run inventory sync again after catalog sync succeeds.
  • Missing Shopify locations — Refresh location lists from the location mapping panel and ensure the Shopify store has the expected locations enabled.

Pricing

The Cartiva Business OS Shopify app is free. It does not use the Shopify Billing API and does not add subscriptions or usage charges through Shopify.

Privacy and terms

See our Privacy Policy for Shopify OAuth token handling, sync metadata retention, and data deletion. Platform terms are in the Terms of Service.